- SAINAGUA
At the house of Sainagua, the protection of your personal data is a priority. We are committed to ensuring the privacy and security of your information in accordance with the General Data Protection Regulation (GDPR) and the laws in force.
By using our site sainagua-filters.com you agree to the collection and use of your personal data in the manner described below.
The site www.sainagua-filters.com is operated by Sainagua, whose contact email address is sainagua@pm.me.
For any questions regarding the protection of your data, you can contact us via this email.
When you use our site, we collect several types of data:
When you place an order, create an account, or contact us, you voluntarily provide us with certain information, including:
✔️ First and last name
✔️ E-mail address
✔️ Postal address and telephone number (for delivery and invoicing)
✔️ Payment Information (processed securely by our banking partners)
When you browse our site, certain information is collected automatically:
✔️ IP address
✔️ Browsing data (pages visited, duration of consultation, etc.)
✔️ Device type and browser used
This information helps us improve your user experience and optimize our site.
We use your data to:
✅ Manage your orders (payment, delivery, invoicing).
✅ Communicating with you (response to requests, customer service).
✅ Send promotional offers (if you have given your consent).
✅ Improve our site and analyze performance (navigation statistics).
✅ Ensuring the security of our site (fraud detection and protection against cyber attacks).
Your data will not be never sold or shared with third parties for commercial purposes without your express consent.
We only share your data with:
🔹 Payment providers (Stripe, PayPal, etc.) to secure transactions.
🔹 The carriers (La Poste, Mondial Relay, etc.) to ensure delivery of your orders.
🔹 Our marketing partners (if you have agreed to receive offers).
All these partners are committed to respect the confidentiality of your information.
Your data is stored:
📌 For the duration necessary to execute your order.
📌 Up to 3 years after your last interaction with us (for offers and promotions, unless you object).
📌 For 10 years for billing data, in accordance with legal obligations.
You can request the deletion of your data at any time (see section 6).
In accordance with the GDPR, you have the following rights:
✔️ Right of access : You can request to consult the personal data that we hold about you.
✔️ Right of rectification : You can correct inaccurate information about you.
✔️ Right to erasure (“right to be forgotten”): You can request the deletion of your data, subject to our legal obligations.
✔️ Right to object : You can refuse the use of your data for marketing purposes.
✔️ Right to portability : You can request the export of your data in a readable format.
📩 To exercise these rights, contact us at: sainagua@pm.me
We will process your request within 30 days maximum, in accordance with current regulations.
We are implementing advanced security measures to protect your data from unauthorized access, modification or disclosure:
🔒 Transaction encryption via a secure SSL certificate.
🔒 Secure storage of your information.
🔒 Restricted access control to sensitive data.
Despite these measures, no system is 100% infallible. In the event of a data breach, we will notify you. as soon as possible, in accordance with legal obligations.
Our site uses cookies to improve your browsing experience.
✔️ Functional cookies : Necessary for the proper functioning of the site (connection, shopping cart).
✔️ Analytical cookies : To measure audience and improve site performance (Google Analytics, etc.).
✔️ Marketing cookies : To offer you personalized advertising (if you have given your consent).
You can accept or refuse the use of cookies from the banner displayed during your first visit.
You can also change your preferences at any time via your browser settings.
📌 Learn more: Check out our [Cookie Policy].
We may update this policy to comply with new regulations or improve transparency.
📢 Any significant changes will be notified to you. via our website or by email.
We encourage you to check this page regularly to stay informed.
📩 For any questions or requests related to your personal data, contact us:
📧 Email: sainagua@pm.me
Our team will be happy to answer you within 48 working hours.
Sainagua was born from a mission:
offer water filtration solutions of exceptional quality, guaranteeing pure and healthy water every day.
Our products combine performance, durability and respect for the environment to bring you water free of all impurities, with complete confidence.
