Filters
How long do Sainagua water purifiers last?

Sainagua water purifiers have a lifespan of over 10 years.

How often should Coldstream cartridges be changed?

It is recommended to change Coldstreams filters every 6 months to maintain filtration quality.

Delivery
What are the delivery times?

Delivery times at Sainagua

At the house of Sainagua, we do everything we can to deliver to you as quickly as possible.

Order processing : below 24 to 48 working hours after payment validation.

Here are the delivery estimates based on your geographic area:

Metropolitan FranceDelivery in 2 to 5 working days depending on the mode of transport chosen.
EuropeDelivery in 3 to 7 working days, depending on the country of destination.
InternationalDelivery in 5 to 15 working days, depending on customs and carrier delays.

💡 You will receive an email with a tracking number as soon as your order is shipped.

📩 A question about your delivery? Contact us at sainagua@pm.me, our team is at your disposal! 😊

I have a problem with my order, what should I do?

If you encounter a problem with your order, please have your order number ready and contact us at sainagua@pm.me. Our customer service team is available to assist you and offer a suitable solution.

I received my products damaged, what should I do?

If you received your package or products damaged, here's what to do: contact us at sainagua@pm.me and send us the following:

📸 A photo of the package received
📸 A photo of the broken product
📸 A photo of your shipping label

Our team will quickly assist you to find a suitable solution.

Others
Are you a professional and would you like to resell our products?

You can contact us by filling out the form available in the section Contact from our site or by emailing us at sainagua@pm.me.

Are you a customer and do you have a specific question?

Please feel free to contact us using the form available in the Contact section of our website. Our team will be happy to respond as soon as possible. 😊