{"id":541,"date":"2025-03-18T14:55:59","date_gmt":"2025-03-18T14:55:59","guid":{"rendered":"https:\/\/sainagua-filters.com\/?page_id=541"},"modified":"2025-03-18T20:19:58","modified_gmt":"2025-03-18T20:19:58","slug":"conditions-generale-de-vente","status":"publish","type":"page","link":"https:\/\/sainagua-filters.com\/en\/conditions-generale-de-vente","title":{"rendered":"General conditions of sale"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

LEGAL NOTICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

General Conditions of Sale (GCS) \u2013 Sainagua<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
1. PREAMBLE <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

These presents General Conditions of Sale (GCS)<\/strong> govern the relationships between:<\/p>

  • Sainagua<\/strong>, hereinafter referred to as \u201cthe Seller\u201d, operating the site [sitename.com]<\/strong>,<\/li>
  • and all natural or legal person making a purchase<\/strong> via the site, hereinafter referred to as \u201cthe Client\u201d.<\/li><\/ul>


    Any order placed on the site implies unreserved acceptance of these General Terms and Conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\n\t\t\t\t\t
    2. PRODUCTS AND AVAILABILITY <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Sainagua offers for sale water filtration solutions and associated accessories<\/strong>.<\/p>

    • THE descriptions and photos<\/strong> Products are provided for informational purposes only and may be changed without notice.<\/li>
    • The products are offered within the limits of available stocks<\/strong>.<\/li>
    • In the event of unavailability after validation of an order, the Customer will be informed and may either be reimbursed or choose an equivalent product.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\n\t\t\t\t\t
      3. PRICE AND PAYMENT <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      3.1. Pricing<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      • Prices are indicated in euros (\u20ac), all taxes included (TTC)<\/strong>.<\/li>
      • Sainagua reserves the right to modify its prices at any time, but the price charged will be the one displayed when the order is validated.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t

        3.2. Payment methods<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t

        The Customer can pay for his order by:
        \u2714\ufe0f<\/span> Bank card<\/strong> (Visa, Mastercard, etc.) via a secure platform.
        \u2714\ufe0f Bank transfer<\/strong> (instructions will be sent after ordering).
        \u2714\ufe0f Other payment methods<\/strong> that may be offered on the site.<\/p>

        Sainagua guarantees the security of transactions by collaborating with secure payment providers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

        \n\t\t\t\t
        \n\t\t\t\t\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t\n\t\t\t\t\t
        4. ORDER AND VALIDATION <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t

        4.1. Order process<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t
        • The Customer selects the desired products and adds them to their basket.<\/li>
        • After validating the basket, the Customer enters their contact details and chooses their delivery method.<\/li>
        • Before payment, an order summary is presented for confirmation.<\/li>
        • The order is considered accepted once payment has been made and confirmed by Sainagua.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t

          4.2. Refusal of order<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t

          Sainagua reserves the right to cancel or refuse an order in the event of:<\/p>

          • Ongoing dispute with the Client,<\/li>
          • Suspicion of fraud,<\/li>
          • Obvious error in the displayed price.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t
            \n\t\t\t\t\t\t
            \n\t\t\t\t\n\t\t\t\t\t
            5. DELIVERY <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t

            5.1. Delivery times<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t

            Orders are processed under 24 to 48 working hours<\/strong> after payment validation.<\/p>

              • Metropolitan France<\/strong> : Delivery in 2 to 5 working days<\/strong>.<\/li>
              • Europe<\/strong> : Delivery in 3 to 7 working days<\/strong>.<\/li>
              • International<\/strong> : Delivery in 5 to 15 working days<\/strong> (depending on transport and customs).<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t

                5.2. Delivery methods<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t

                Deliveries are handled by partner carriers. A tracking number is provided upon shipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t
                \n\t\t\t\t\t

                5.3. Delivery problems<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t

                In case of delay, damaged or lost package, the Customer must contact Sainagua at sainagua@pm.me<\/strong> with the following information:
                \ud83d\udcf8 Photo of the package received<\/strong>
                \ud83d\udcf8 Photo of the damaged product<\/strong>
                \ud83d\udcf8 Photo of the shipping label<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t
                \n\t\t\t\t\t\t\t
                \n\t\t\t\t\t\t
                \n\t\t\t\t\n\t\t\t\t\t
                6. RIGHT OF WITHDRAWAL & RETURNS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t

                6.1. Withdrawal period<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t

                In accordance with current regulations, the Client has 14 days from receipt<\/strong> to exercise his right of withdrawal, without justification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t
                \n\t\t\t\t\t

                6.2. Return conditions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t

                To be eligible for a return:
                \u2714\ufe0f The product must be new, unused and in original packaging<\/strong>.
                \u2714\ufe0f The Customer must contact Sainagua by email before any return.<\/p>

                Return costs are the responsibility of the Customer, except in the event of an error on our part.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t
                \n\t\t\t\t\t

                6.3. Reimbursement<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t

                After receipt and validation of the return, a full refund or exchange<\/strong> will be proposed within a period of 10 working days<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t
                \n\t\t\t\t\t\t\t
                \n\t\t\t\t\t\t
                \n\t\t\t\t\n\t\t\t\t\t
                7. WARRANTY & LIABILITY <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t

                7.1. Legal guarantee<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t

                All our products benefit from the legal guarantees of conformity and hidden defects<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t
                \n\t\t\t\t\t

                7.2. Warranty Exclusions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t

                Not covered by the warranty:<\/p>

                • A misuse<\/strong> or a improper maintenance<\/strong> of the product,<\/li>
                • A normal wear and tear<\/strong>,<\/li>
                • A unauthorized intervention<\/strong> on the product.<\/li><\/ul>

                  In case of any problem, the Customer can contact sainagua@pm.me<\/strong> with a detailed description of the problem and photos of the affected product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                  \n\t\t\t\t
                  \n\t\t\t\t\t\t\t
                  \n\t\t\t\t\t\t
                  \n\t\t\t\t\n\t\t\t\t\t
                  8. PROTECTION OF PERSONAL DATA <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t\t\t\t\t

                  The personal data collected is used only for the processing orders and improving our services<\/strong>.<\/p>

                  • Sainagua is committed to never share this data with third parties<\/strong> without prior consent.<\/li>
                  • In accordance with the GDPR, the Client may request the modification or deletion of his data by contacting us at sainagua@pm.me<\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t
                    \n\t\t\t\t\t\t
                    \n\t\t\t\t\n\t\t\t\t\t
                    9. FORCE MAJEURE <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t

                    Sainagua cannot be held responsible for any delay or impossibility of delivering an order in the event of force majeure<\/strong> (strike, natural disaster, pandemic, etc.).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t
                    \n\t\t\t\t\t\t
                    \n\t\t\t\t\n\t\t\t\t\t
                    10. CUSTOMER SERVICE & CONTACT <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t

                    For any questions or complaints, the Customer can contact our customer service:
                    \ud83d\udce9 By email:<\/strong> sainagua@pm.me
                    \ud83d\udccd Via the website contact form<\/strong><\/p>

                    Our team will endeavor to respond within 48 working hours<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t
                    \n\t\t\t\t\t\t
                    \n\t\t\t\t\n\t\t\t\t\t
                    11. APPLICABLE LAW & DISPUTES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t

                    These General Terms and Conditions are governed by the French law<\/strong>.<\/p>

                    • In the event of a dispute, an amicable solution will be sought as a priority.<\/li>
                    • In the absence of an agreement, the dispute will be submitted to the competent courts.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                      MENTIONS LEGALES Conditions G\u00e9n\u00e9rales de Vente (CGV) \u2013 Sainagua 1. PR\u00c9AMBULE Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (CGV) r\u00e9gissent les relations entre : Sainagua, ci-apr\u00e8s d\u00e9sign\u00e9 \u00ab\u00a0le Vendeur\u00a0\u00bb, exploitant le site [nomdusite.com], et toute personne physique ou morale effectuant un achat via le site, ci-apr\u00e8s d\u00e9sign\u00e9e \u00ab\u00a0le Client\u00a0\u00bb. Toute commande pass\u00e9e sur le site implique […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-541","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sainagua-filters.com\/en\/wp-json\/wp\/v2\/pages\/541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sainagua-filters.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sainagua-filters.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sainagua-filters.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sainagua-filters.com\/en\/wp-json\/wp\/v2\/comments?post=541"}],"version-history":[{"count":11,"href":"https:\/\/sainagua-filters.com\/en\/wp-json\/wp\/v2\/pages\/541\/revisions"}],"predecessor-version":[{"id":582,"href":"https:\/\/sainagua-filters.com\/en\/wp-json\/wp\/v2\/pages\/541\/revisions\/582"}],"wp:attachment":[{"href":"https:\/\/sainagua-filters.com\/en\/wp-json\/wp\/v2\/media?parent=541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}